Refund, Return, and Cancellation Policy

Regarding Refunding of Amount:
We offer a 100% money-back guarantee if you have not received the product or A received damaged  product. Returns for refund must be received back into the warehouse within 15 days from the date of delivery. When returning goods, please quote the – order number, your name, the name of the product, and the reason why you are returning the goods. We do not refund users for the postage expense of returning the goods.
Please return the good in the condition received. You need to share a pic, or video of the product before returning it.
Regarding Replacement of Product:
In a few cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to the availability of stock with us. In case a replacement is not available, we will refund the amount for the same. Also, you can use that money for any other purchase.

Regarding Cancellation Policy:

Cancellation before shipment (Only valid on orders’ place & delivery in India)
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on info@goldcrestagrofoods.com In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

Payment Policy:
Goldcrest Agro Foods accepts the following forms of payment –
All electronic means like Debit Card / Net Banking/Mobile Payment
Payments are processed through Razer-Pay secure website.
MasterCard or Visa Credit Cards / Debit  Card
Paytm
Phone Pe
Google Pay

Shipping Information (within India)

We are providing shipping based on the weight of the product. Actual shipping weight will be carried out in order to calculate the shipping method.

Goldcrest Agro Foods uses major courier partners like Ship rocket
For Shipping Information, the Customer has to check within the dashboard, Email, and SMS for courier name, tracking number, and live to track of parcel.
Delivery time 3 to 15 working days from placing of order depending overweight and location.

You can always contact us for any return question at info@goldcrestagrofoods.com